If you require assistance with the Retail platform, you can reach out to our support team.
Contact support
To reach out to support, take these steps:
In the top-right corner of your view, select the Help and Support icon. You can find it next to the account settings bubble.
In the Learn and be curious window, select Contact Support.
An email app opens a new window on your device. Describe your issue or question and send us an email at rpxsupport@productsup.com.
TIP: You can skip all these steps. Just open your email app, and send our support team an email at rpxsupport@productsup.com.
Learn and be curious
Besides the option to contact support, the Learn and be curious window lets you access additional resources about the Retail platform:
Help Center. This is our documentation hub where you can look up help documents to try solving issues on your own without contacting our support team.
Platform Academy. This is our e-learning portal where you can find various courses and learning plans to help you learn more about the Retail and Productsup platforms.