At Productsup, we are ready and willing to help. You can use this help center documentation to quickly find answers to any questions. If you don't find an answer to your questions in the documentation, contact rpxsupport@productsup.com to request personal assistance from our support team.
GETTING STARTED
When you first arrive at the Retail platform website, you see a login page where you can sign in to your account.
Enter your email address in Email and select Log in.
Provide your password and select Log in once again.
If your account uses two-factor authentication, enter a code from your authenticator app in One-time code.
TIP: You provided your email but can't remember your password? Select Forgot Password? to reset your password via email.
If you also have a Productsup platform account, your can log in with the same credentials or seamlessly switch between the platforms.
The platform components
When you log in, you will see your Dashboard. From there you can go to other platform areas. Each page consists of the following components:
Main menu represents the list of the functionalities available to you on the left and is highlighted in red on the screenshot.
Navigation bar shows the breadcrumbs at the top of the page and is highlighted in purple on the screenshot. You can go from there to the previous in hierarchy page. To go to the necessary workspace, select the Workspaces in the breadcrumbs.
Side panel shows three icons to the left from the main menu and is highlighted in yellow on the screenshot. It gives you quick access to Projects, Workspaces, and Content Portal. Is it available only if you use both Retail and Productsup platforms.
Profile settings let you edit your profile data, system preferences, and log out. You can find your profile settings in the top-right corner of the screen as highlighted in green on the screenshot.
Main menu
The main menu contains the following items:
Dashboard is the main screen of the Retail platform and shows important widgets with your data and links to the most important functions.
Products shows you to a list of all your registered products and lets you create new products.
Imports shows an overview of all imported products and lets you create a new import.
Exports shows an overview of all exported products and lets you create a new export.
Shared contains lists of products shared by you and shared with you.
Tasks shows all open tasks.
Media shows all image files and collections and lets you upload new media assets.
Users shows a list of all users and their information and lets you create a new user.
Brands shows a list of all brands and their information and lets you create a new brand.
Datamodels lets you create a new data model or use an existing one.
Mappings contains import and export mappings relevant to your workspace.
Channels contains the channels available to your current workspace.
Categories shows a list of all categories and their information and lets you create a new category.
Tools provides the HTML Editor and JSON schema library features.
Settings lets you view and change your workspace settings.
Developers lets you request switching on the API feature.
Profile settings
The profile settings icon lets you change your personal information and password in Profile and your overall Retail platform account preferences in System Settings.
Profile info
Profile settings give an overview of your registered personal information and let you edit it. The available information you can edit is:
Name: Your name.
Email: Your email address.
Mobilephone: Your mobile phone number.
Address: Your address.
Region: Your region.
Position: Your position in the company.
Avatar: Your photo. If you leave it empty, the avatar displays your first and last name initials. Select Upload, to upload an image for your avatar.
Role: Select your user role.
Language: Choose the language in which to show the website.
Workspaces: All the workspaces that you have access to.
Workspace: The workspace selected at the moment.
Security
In the Security tab, you can change your password:
Help and Support
If you experience issues with the platform and need assistance or have questions about some features, you can reach out to our support team by rpxsupport@productsup.com.
You contact Support from the platform:
In the top-right corner of your view, select the Help and Support icon. You can find it next to the profile settings bubble.
In the slide panel, select Contact Support.
An email app opens a new window on your device. Describe your issue or question and send us an email at rpxsupport@productsup.com.