When you first arrive at the Retail platform website, you see a login page where you can sign in to your account.
To log in, follow these steps:
Enter your email address in Email and select Log in.
Provide your password and select Log in once again.
If your account uses two-factor authentication, enter a code from your authenticator app in One-time code.
TIP: You provided your email but can't remember your password? Select Forgot Password? to reset your password via email. When you provide the email address connected to your Retail platform account, you need to check your inbox for an email with a password reset link.
You can use the language selection drop-down menu at the bottom of the login page to choose your preferred website language. This way, the platform interface uses the chosen language, so you don't need to change your preferred language in the profile settings.
If you also have a Productsup platform account, your Retail platform login data now gives you access to both platforms so you don't need to log in to each platform separately.
Change your password
If needed, you can change your password in the profile settings:
Select the profile icon in the top-right corner of the page.
Choose Profile and open the Security tab.
Enter a new password in New password, repeat it in Confirm password, and select Save.
NOTE: Your password must contain at least 12 characters, 1 number, both lower- and uppercase letters, and 1 special character, such as #, ?, !, and so on.
Two-factor authentication
In the Retail platform, there is no way to activate two-factor authentication for your profile. However, if you have an account in the Productsup platform, you can enable two-factor authentication there, which secures login for both platforms.