Exports | Productsup Retail Platform

The Exports functionality lets you get all the necessary information about the exports executed by your organization.

Before reading this section you can also take a course about Imports and Exports on Productsup Academy.

Exports overview

To view all executed exports:

You can see two tabs:

In the Export tab, you can see the list of all executed exports with the following information in the columns:

Name - the logo and name of the export
Products - the number of exported products
By - the user created the export. This column lets you sort by users.
Date & Time - the date and time of the export's run
Status - the export's status. This column lets you sort by status:
- Pending - waiting for export initiation. The Pending status is visible for approximately 1 minute and then changes to the Processing status.
- Processing - the export is in process.
- Failed - the export has failed. You can open the Export log in the Export details to view the errors.
- Success - the platform successfully exported all products.
- Partial success - the platform successfully exported 1 or more products.
Errors - the number of errors, if any. The platform shows the errors only for Amazon exports.
Actions - you can select the actions you can do with exports:
- Download export - lets you save the Excel files to your computer
- Go to products - opens the Products page
- Restart whole export - runs the export again if the export failed, or if there are any changes
- Delete export - deletes the export.

You can select an export row to open the Export details:

Data - the date of the export
Status - the export's status
Errors - the number of errors, if any. The platform shows the errors only for Amazon exports.
Products - the number of exported products
Exported by - the user created the export. This column lets you sort by users.
Channel - the export channel
Locale - the language of the product display
Mail to - the contact that receives the data
Data is included - if selected, means that there is some data in the export.

When you select an export row, you can see the export details in two tabs:

Export statuses - information about global errors occurring within the export pipeline. This tab is available for all exports.
Product errors - for now, this tab is available only for Amazon exports and lets you view the information about each product such as GTIN, Message containing the Submission ID from Amazon, Status, and Timestamp. You can also see the raw error code in JSON format. In case of an error, you can provide this information to Amazon directly to get help from their support.

The platform distinguishes eight (8) groups of product errors from Amazon:

To restart the export:

Select the three dots next to the desired export and select Restart export.
In Channel, choose the export. Use its search bar to find the channel.
In Language, select the language of the export.
In Only export products updated, select the period that the updates take place.
In Contact, fill out a mail address and a message to send the export to necessary contacts.
Select Start.

In the Scheduled export tab in Exports, you can see all exports scheduled for the future and exports to be repeated regularly.

TIP: See How To Export Products to learn how to schedule exports.

Every scheduled export shows its status:

If you select the three dots in the last column, you can perform the following actions:

Restart immediately runs the export.
Pause stops the export until you unpause it.
Edit lets you change the schedule details.
Update products lets you add or remove products sent to the retailer using this export.
Delete removes the scheduled export.

If you select the arrow at the beginning of an export row, you can see the products included in the export.

To edit a scheduled export:

Go to Exports.
Open the Scheduled export tab.
Select the three dots next to the needed export.
Select Edit. The Edit Export sidebar opens.
In Name, edit the scheduled export's name.
In How often do you want to schedule it?, select the desired timeframe: Daily, Weekly, or Monthly. Then, select the desired days and times when the scheduled export should run.
In Channel, choose the export channel.
In Locale, choose the language for your export.
Check or uncheck the box Is paused to pause or unpause the scheduled export.
Check or uncheck the box Ignore product status to export products with all statuses.
Once finished with your edits, select Save.

To remove products from a scheduled export or add more products to it:

Go to Exports.
Open the Scheduled export tab.
Select the three dots next to the needed export and choose Update products.
In the pop-up window, check the boxes next to the products you want to include in the scheduled export and uncheck the boxes next to the products you want to remove. You can use the search bar or sort and filter the columns to find the needed products. When done, select Update.