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Exports

An overview of the Exports functionality.

Updated over 11 months ago

The Exports functionality lets you get all the necessary information about the exports executed by your organization.

Before reading this section you can also take a course about Imports and Exports on Productsup Academy.

Exports overview


To view all executed exports:

  1. Go to Exports from the main menu.

You can see two tabs:

  • Export

  • Scheduled export

In the Export tab, you can see the list of all executed exports with the following information in the columns:

  • Name - the logo and name of the export

  • Products - the number of exported products

  • By - the user created the export. This column lets you sort by users.

  • Date & Time - the date and time of the export's run

  • Status - the export's status. This column lets you sort by status:

    • Pending - waiting for export initiation. The Pending status is visible for approximately 1 minute and then changes to the Processing status.

    • Processing - the export is in process.

    • Failed - the export has failed. You can open the Export log in the Export details to view the errors.

    • Success - the platform successfully exported all products.

    • Partial success - the platform successfully exported 1 or more products.

  • Errors - the number of errors, if any. The platform shows the errors only for Amazon exports.

  • Actions - you can select the actions you can do with exports:

    • Download export - lets you save the Excel files to your computer

    • Go to products - opens the Products page

    • Restart whole export - runs the export again if the export failed, or if there are any changes

    • Delete export - deletes the export.

View the export details and errors


You can select an export row to open the Export details:

  • Data - the date of the export

  • Status - the export's status

  • Errors - the number of errors, if any. The platform shows the errors only for Amazon exports.

  • Products - the number of exported products

  • Exported by - the user created the export. This column lets you sort by users.

  • Channel - the export channel

  • Locale - the language of the product display

  • Mail to - the contact that receives the data

  • Data is included - if selected, means that there is some data in the export.

When you select an export row, you can see the export details in two tabs:

  • Export statuses - information about global errors occurring within the export pipeline. This tab is available for all exports.

  • Product errors - for now, this tab is available only for Amazon exports and lets you view the information about each product such as GTIN, Message containing the Submission ID from Amazon, Status, and Timestamp. You can also see the raw error code in JSON format. In case of an error, you can provide this information to Amazon directly to get help from their support.

Possible errors


The platform distinguishes eight (8) groups of product errors from Amazon:

  • Unknown

  • Missing attribute

  • Value too long

  • Value too short

  • Connection problem

  • Invalid enumerated value

  • Invalid checksum

  • Invalid pattern

Restart the export


To restart the export:

  1. Select the three dots next to the desired export and select Restart export.

  2. In Channel, choose the export. Use its search bar to find the channel.

  3. In Language, select the language of the export.

  4. In Only export products updated, select the period that the updates take place.

  5. In Contact, fill out a mail address and a message to send the export to necessary contacts.

  6. Select Start.

Scheduled export


In the Scheduled export tab in Exports, you can see all exports scheduled for the future and exports to be repeated regularly.

TIP: See How To Export Products to learn how to schedule exports.

Every scheduled export shows its status:

  • Running - the scheduled exports will take place at the chosen date and time

  • Paused - the exports are stopped until you resume it.

If you select the three dots in the last column, you can do the following actions to the exports:

  • Restart - immediately runs the export

  • Pause - pauses the export until you unpause it

  • Edit - lets you edit the schedule details

  • Delete - deletes the schedule

If you select an export in the list, you can see the products included in the export expanding down. You can delete any product from the export.

Edit a scheduled export


To edit a scheduled export:

  1. Select the three dots in the last column of the needed export.

  2. Select Edit. The Edit scheduled export sidebar opens.

  3. In Name, edit the scheduled export's name.

  4. In How often do you want to schedule it?, select the desired timeframe: Daily, Weekly, or Monthly. Then, select the desired days and time went the scheduled export should happen.

  5. In Channel, choose the export channel.

  6. In Locale, choose the language for your export.

  7. Select or unselect is paused to pause or unpause the scheduled export.

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